Sarah Feldman
About Sarah Feldman
Sarah Feldman serves as the Head of Customer Experience at Headway, where she utilizes a data-driven approach to improve customer satisfaction. With a background in various roles focused on customer experience and team building, she has extensive experience in fast-paced environments.
Work at Headway
Sarah Feldman serves as the Head of Customer Experience at Headway, a position she has held since 2022. In this role, she has implemented a data-driven approach to enhance customer satisfaction. Her focus on utilizing data analytics allows her to identify areas for improvement and develop strategies that effectively address customer needs.
Previous Experience
Prior to her role at Headway, Sarah Feldman held several positions that contributed to her expertise in customer experience. She worked at ClassPass as the Director of Customer Experience from 2021 to 2022. Before that, she was the Head of Visible Customer Care at Verizon from 2018 to 2021. Her career also includes roles at Corona Insights, Benenson Strategy Group, QualVu, and Oracle, where she gained experience in consulting, project management, and data analysis.
Education and Expertise
Sarah Feldman earned a Bachelor of Science (B.S.) degree from The University of Texas at Austin. Her educational background, combined with her extensive professional experience, has equipped her with skills in building high-performing teams and developing customer experience strategies. She is recognized for her creative problem-solving abilities in fast-paced environments.
Career Timeline
Sarah Feldman's career spans over a decade, beginning with her role as a Data Processor at Benenson Strategy Group in 2010. She transitioned to QualVu as a Project Manager, Recruiting, before moving to Oracle for survey analysis. From 2012 to 2014, she worked as a Consulting Associate at Corona Insights. After her tenure at Verizon, she joined ClassPass and subsequently Headway, where she currently leads customer experience initiatives.