Taylor Leighton
About Taylor Leighton
Taylor Leighton is the Senior Manager of CX Support Operations at Headway, where he has worked since 2023. He holds a Bachelor's Degree in Management from Baylor University and has extensive experience in customer experience roles across various companies.
Work at Headway
Taylor Leighton currently serves as the Senior Manager of CX Support Operations at Headway, a position held since 2023. In this role, Taylor is responsible for ensuring the delivery of exceptional and personalized customer experiences across multiple channels. Taylor previously worked at Headway as the CX BPO and Workforce Manager earlier in 2023, where they focused on managing customer experience operations.
Education and Expertise
Taylor Leighton earned a Bachelor's Degree in Management from Baylor University, completing the program from 2010 to 2014. This educational background provides a foundation for Taylor's expertise in customer experience management and operational leadership.
Background
Prior to joining Headway, Taylor Leighton accumulated extensive experience in customer experience roles across various organizations. Taylor worked at Vistra Corp. as Quality Insights Analytics Management for nine months in 2019 and held multiple positions at TXU Energy, including Account Services Manager and Senior Business Analyst. Taylor also served as Guest Experience and Analytics Manager at Wingstop Restaurants, Inc. from 2019 to 2021.
Achievements
Throughout their career, Taylor Leighton has led teams focused on customer experience BPOs, workforce management, and CX technology. Taylor is passionate about leveraging data and empathy to drive continuous improvement and innovation in customer experience processes, systems, and strategies.