Toni Gonzalez
About Toni Gonzalez
Toni Gonzalez is a Customer Experience Associate currently working remotely at Headway since 2022. With a background in various customer service roles and a passion for creating inclusive environments, she values her family and enjoys travel and event planning.
Work at Headway
Toni Gonzalez has been employed at Headway as a Customer Experience Associate since 2022. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries and providing support to create a welcoming environment.
Previous Experience
Before joining Headway, Toni Gonzalez held several positions that contributed to her expertise in customer service. She worked at The Farmer's Dog as an Office Experience Manager from 2021 to 2022 in New York, where she managed office operations. Prior to that, she served as a Benefits Advocate at UnitedHealthcare for three months in 2022 and as a Patient Service Representative at Scripps Health from 2019 to 2021 in Carmel Valley, California.
Education and Training
Toni Gonzalez studied at The Charter School of San Diego and later attended Grossmont College. Her educational background has equipped her with the skills necessary for her roles in customer service and management.
Personal Interests
Toni Gonzalez has a passion for travel and exploration, influenced by her upbringing in various parts of the country. She enjoys event planning for both professional and personal occasions. Additionally, she finds joy in spending time in her grandparents' garden in Arizona, where she likes to sip iced matcha.
Personality and Strengths
Toni Gonzalez has a Myers-Briggs personality type of ISTJ, known as 'The Inspector'. Her CliftonStrengths include Responsibility, Relator, Discipline, Individualization, and Developer. These traits reflect her commitment to creating compliant, warm, and inclusive environments where others feel comfortable and supported.