Victoria Shea
About Victoria Shea
Victoria Shea serves as the CX Team Lead at Headway, a position she has held since 2021. She has previous experience in various roles, including Shift Lead at One Medical and Intramural Head Supervisor at Indiana University Bloomington.
Current Role at Headway
Victoria Shea serves as the CX Team Lead at Headway, a position she has held since 2021. In this role, she is responsible for overseeing customer experience initiatives and leading a team to enhance client satisfaction. Her focus is on improving service delivery and ensuring that customer needs are met effectively.
Previous Experience at One Medical
Prior to her current role, Victoria worked at One Medical as a Shift Lead from 2017 to 2021. During her four years in this position, she managed daily operations, coordinated team activities, and contributed to the overall efficiency of the practice. Her leadership skills were instrumental in maintaining high standards of patient care.
Experience at Indiana University Bloomington
Victoria Shea worked as the Intramural Head Supervisor at Indiana University Bloomington for eight months in 2016 to 2017. In this role, she was responsible for overseeing intramural sports programs, ensuring compliance with regulations, and managing event logistics. This position provided her with valuable experience in team management and event coordination.
Educational Background
Victoria studied at the University of Wollongong and earned a Bachelor of Science in Kinesiology from Indiana University Bloomington. Her education focused on Exercise Science, equipping her with knowledge relevant to physical health and wellness. This academic background supports her professional roles in customer experience and team leadership.
Early Career as Physical Therapy Aide
In 2017, Victoria worked as a Physical Therapy Aide at Team Rehabilitation Physical Therapy in Danbury, CT, for three months. This role involved assisting physical therapists in patient care and rehabilitation activities, providing her with foundational experience in the healthcare field.