John Jones
About John Jones
John Jones is an experienced Application Help Desk Analyst and Team Lead at Health Catalyst, where he has worked since 2020. He has a diverse background in technology support roles, including positions at Goldman Sachs, Unisys, and TAC Air.
Work at Health Catalyst
John Jones has been employed at Health Catalyst since 2020, serving as an Application Help Desk Analyst - Team Lead. In this role, he is responsible for leading the help desk team and providing application support. His tenure at Health Catalyst spans four years, during which he has contributed to the organization’s operational efficiency and user support.
Previous Employment Experience
Prior to his current role, John Jones held various positions in the technology and support sectors. He worked at Goldman Sachs as a Technology Specialist for two months in 2017. He also served at Unisys from 2010 to 2017 in multiple capacities, including Technical Support Specialist and Application Support Tier II. Additionally, he worked at TAC Air as a Help Desk/Network Administrator from 2017 to 2019 and at TEKsystems as a Helpdesk Support Technician I for two months in 2019.
Education and Expertise
John Jones studied at Salt Lake Community College from 2003 to 2004, where he achieved an Associate of Applied Science degree. His educational background supports his expertise in application support and help desk operations, which he has developed through various roles in the technology field.
Technical Skills and Specializations
Throughout his career, John Jones has developed a range of technical skills in application support and help desk management. His experience includes working with Microsoft technologies and providing technical support to clients, particularly during his time at Unisys, where he served as a Technical Support Specialist and Team Lead for Fannie Mae.