Lauren Sickel
About Lauren Sickel
Lauren Sickel is the Director of Customer Success at Health Gorilla, where she oversees customer engagement and company initiatives. She has extensive experience in customer success roles across various organizations, including WordStream by LocaliQ and Compliancy Group.
Current Role at Health Gorilla
Lauren Sickel serves as the Director of Customer Success at Health Gorilla since 2024. In this role, she is responsible for overseeing customer success initiatives and ensuring high levels of customer satisfaction. Her position involves managing multiple company-wide initiatives and engaging in cross-functional collaboration to enhance customer experiences.
Previous Experience at WordStream by LocaliQ
Lauren Sickel held various roles at WordStream by LocaliQ from 2014 to 2021. She began as a Customer Success Associate and progressed to Senior Manager, Professional Services, and Senior Manager, Customer Onboarding. Her tenure included responsibilities such as managing customer success programs and onboarding processes, contributing to high customer satisfaction and loyalty scores.
Coaching Experience in Field Hockey
Lauren Sickel has a background in coaching field hockey at several educational institutions. She served as an Assistant Field Hockey Coach at the University of Massachusetts Lowell from 2007 to 2008, at Boston College from 2008 to 2009, and at Bryant University from 2009 to 2012. Her coaching roles involved developing athletes and supporting team strategies.
Education and Qualifications
Lauren Sickel earned a Bachelor of Arts in Sociology from Providence College, where she studied from 2003 to 2007. Additionally, she pursued continuing education at the Rhode Island School of Design, focusing on Web Page, Digital/Multimedia, and Information Resources Design in 2013. This educational background supports her expertise in customer success and process innovation.
Expertise in Customer Success Management
Lauren Sickel possesses expertise in innovating processes within high-velocity organizations to maximize customer retention and growth. Her proven track record includes generating new revenues and achieving high customer satisfaction scores. This expertise is reflected in her various leadership roles across different organizations.