Michael Grayson
About Michael Grayson
Michael Grayson is a Customer Care Specialist at Health Gorilla, where he has worked since 2021. He has extensive experience in healthcare roles, including positions at Cambia Health Solutions and Jurong Health Services, and holds a Master's Certificate in Gerontology from Portland State University.
Work at Health Gorilla
Michael Grayson has been employed at Health Gorilla as a Customer Care Specialist since 2021. In this role, he focuses on providing support and assistance to clients, ensuring their needs are met efficiently. His experience in customer care contributes to the company's mission of enhancing healthcare access and improving patient outcomes.
Previous Experience in Healthcare
Prior to his current position, Grayson worked at Cambia Health Solutions as a Clinic Intake Specialist III and in Revenue Analytics from 2015 to 2017. He also held the role of Senior Executive - Allied Health Performance at Jurong Health Services in Singapore from 2013 to 2014. His diverse background in healthcare roles has equipped him with a comprehensive understanding of patient care and operational efficiency.
Education and Expertise
Michael Grayson studied at Portland State University, where he earned a Bachelor of Science in Community Health from 2007 to 2009 and a Masters Certificate in Gerontology from 2018 to 2019. He also attended Clatsop Community College, obtaining an Associate's degree in Computer/Information Technology Administration and Management. His educational background supports his expertise in both healthcare and technology.
Achievements in Healthcare Initiatives
Grayson co-managed sharing sessions with the Primary Care Physician Network and the Internal Networking Group to enhance collaboration among healthcare partners. He played a key role in the national rollout of 'Health Choices' in Singapore, aimed at improving lifestyle behaviors among healthcare professionals. Additionally, he directed the design of a 'Patient Activity Whiteboard' to improve hospital workflow and productivity.
Contributions to Health Promotion
In his previous roles, Grayson contributed to various health promotion initiatives. He developed 'Mobility Park,' a facility for rehabilitative practice, and created strategic partnerships with healthcare organizations. He also served as Editor in Chief for a healthcare professional partnerships newsletter, which reached over 3,000 professionals, focusing on disease prevention and health promotion.