Noelle West
About Noelle West
Noelle West is a Manager of Customer Success Specialists at Health Gorilla, where she has worked since 2023. She has extensive experience in customer service roles across various companies, including Health Gorilla, Guardant Health, and IGeneX.
Current Role at Health Gorilla
Noelle West serves as the Manager of Customer Success Specialists at Health Gorilla, a position she has held since 2023. In this role, she oversees the customer success team, ensuring that customer needs are met effectively. Her responsibilities include coordinating travel arrangements for team members, which optimizes travel schedules and reduces costs. She also facilitates meetings using Microsoft Project to track progress and maintain alignment across teams.
Previous Experience at Health Gorilla
Prior to her current role, Noelle West worked at Health Gorilla as a Customer Service Specialist from 2022 to 2023. During her tenure, she was involved in enhancing customer engagement through effective communication and support. She played a key role in managing tradeshow logistics, which contributed to increased company visibility and customer interaction.
Experience at Guardant Health
Noelle West worked at Guardant Health as a Reimbursement Patient Access Specialist from 2020 to 2022. In this role, she focused on patient access and reimbursement processes, contributing to the overall efficiency of the department. Her experience in this position helped her develop skills relevant to customer service and patient support.
Background in Customer Support
Noelle West has a solid background in customer support, having worked at Picarro, Inc as a Customer Support Representative from 2011 to 2013. Additionally, she served as a Customer Service Manager at IGeneX from 2019 to 2020. In these roles, she developed and implemented training programs for new representatives, which improved onboarding efficiency and streamlined customer service operations through the use of FileMaker Pro for data management.
Education and Training
Noelle West studied Business Management at De Anza College and earned her High School Diploma between 1986 and 1987. Her educational background has provided her with foundational knowledge in management principles, which she applies in her current and previous roles in customer service and management.