Tova Daniels
About Tova Daniels
Tova Daniels is a Customer Success Manager at Health Gorilla, with extensive experience in customer service and business development across various companies. She has a proven track record of exceeding performance metrics and effectively managing client relationships.
Current Role at Health Gorilla
Tova Daniels serves as a Customer Success Manager at Health Gorilla since 2022. In this role, she manages a diverse portfolio of accounts, focusing on customer satisfaction, retention, and growth. Tova collaborates closely with internal and external stakeholders, including product, engineering, billing, IT, and sales teams, to ensure smooth service delivery. She utilizes consultative selling and customer engagement skills to upsell and cross-sell healthcare platforms to clients. Tova has received positive feedback from both clients and colleagues for her performance in customer success and exceeded quota by 26% in the last quarter.
Previous Experience in Customer Success
Before joining Health Gorilla, Tova Daniels held various roles in customer success and business development. She worked at Sema4 as an Account Manager and Client Success from 2020 to 2022. Prior to that, she was a Senior Client Services Representative at Sema4 for nine months in 2019. Her experience also includes a position as a Business Development Representative at Truven Health Analytics from 2013 to 2017 and as a Business Consultant at Zillow Group from 2017 to 2020. These roles contributed to her expertise in managing client relationships and enhancing customer satisfaction.
Education and Qualifications
Tova Daniels earned a Bachelor of Arts degree in German and Communications from Western Washington University, where she studied from 1995 to 1999. Additionally, she obtained an Associate's Degree from Everett Community College from 1994 to 1996. Her educational background provides her with a solid foundation in communication and interpersonal skills, which are essential in her roles within customer success and account management.
Career History and Roles
Tova Daniels has a diverse career history spanning multiple industries. She began her career in customer service at Philips from 1999 to 2000. Over the years, she has held various positions, including Sales Rep at Cooper Vision from 2002 to 2004 and Territory Account Manager at Merck from 2005 to 2009. She also worked as a Medium Enterprise Account Manager at Microsoft (Volt) from 2001 to 2002 and as a Territory Manager at Optical Distributor Group from 2009 to 2011. Her extensive experience across these roles has equipped her with a broad skill set in sales, account management, and customer service.