Leonardo Oviedo
About Leonardo Oviedo
Leonardo Oviedo is a Technical Customer Support Representative currently working at Health Recovery Solutions in Hoboken, New Jersey. He has a diverse background in customer service and security operations, with previous roles at Allied Universal and Summit Security Services, among others.
Work at Health Recovery Solutions
Leonardo Oviedo has been employed at Health Recovery Solutions since 2021, serving as a Technical Customer Support Representative. In this role, he utilizes his expertise in computer literacy to assist customers effectively. His responsibilities include addressing technical inquiries and providing solutions to enhance user experience. Oviedo's background in customer service supports his ability to engage with clients and resolve issues efficiently.
Previous Experience in Security Operations
Before joining Health Recovery Solutions, Leonardo Oviedo worked as a Security Operations Center Analyst at Allied Universal from 2020 to 2021 for seven months in Jersey City, New Jersey. He also held a similar position at Summit Security Services, Inc. from 2016 to 2020 for four years. These roles involved monitoring security systems and responding to incidents, contributing to his analytical skills and attention to detail.
Customer Service Background
Leonardo Oviedo has extensive experience in customer service, having worked at Best Buy as a Customer Service Representative from 2008 to 2009 and at Lord + Taylor as a Cosmetic Fragrance Sales Associate from 2014 to 2016. His experience in these roles involved direct interaction with customers, where he developed skills in up-selling and enhancing customer satisfaction.
Education and Expertise
Leonardo Oviedo studied at Bergen Community College, where he earned an Associate’s Degree in Liberal Arts and Sciences/Liberal Studies. He also completed his general requirements at James J. Ferris High School. His educational background, combined with his expertise in computer literacy, supports his current role in technical customer support.
Background in Receptionist Duties
Leonardo Oviedo has a strong background in receptionist duties, having worked as a Concierge at Forrest Solutions Group from 2012 to 2014. This experience has contributed to his customer support capabilities, allowing him to manage client interactions effectively and provide a high level of service.