Pragya Mathur
About Pragya Mathur
Pragya Mathur is a Client Operations Associate at Health Recovery Solutions, where she has worked since 2020. She holds a Master of Public Health from the University of Michigan and has extensive experience in research and client support roles within healthcare settings.
Current Role at Health Recovery Solutions
Pragya Mathur serves as a Client Operations Associate at Health Recovery Solutions, a position she has held since 2020. In this role, she focuses on enhancing client experiences and operational efficiency. She has achieved a 95% customer satisfaction score by effectively resolving product issues for clinicians and patients through email and phone communication. Additionally, she has mentored Call Center Representatives to improve their troubleshooting skills, contributing to more effective ticket resolution.
Previous Experience in Healthcare Research
Prior to her current role, Pragya Mathur worked at the Children's Hospital of Michigan as a Research Assistant from 2019 to 2020. She also held positions at Michigan Medicine's C.S. Mott Children's Hospital, where she was an Injury Prevention Intern in the Pediatric Trauma Unit in 2017, and as a Sibling Program Coordinator from 2015 to 2016. Her experience includes collaborating with various teams to support research initiatives and improve patient care.
Education and Academic Background
Pragya Mathur earned her Master of Public Health (MPH) degree in Health Behavior and Health Education from the University of Michigan School of Public Health, completing her studies from 2016 to 2018. She also holds a Bachelor of Science (BS) degree in Neuroscience and Spanish from the University of Michigan College of Literature, Science, and the Arts, which she completed between 2012 and 2016. Her academic background supports her work in healthcare operations and research.
Contributions to Health Recovery Solutions
At Health Recovery Solutions, Pragya Mathur has authored four blog posts, contributing to the organization's content strategy. She collaborated with the Marketing team on a project that highlighted patient success stories, showcasing the impact of the company's services. Additionally, she created new troubleshooting documents and organized over 100 Technical Support pages, which improved the efficiency of the Call Center.
Research and Teaching Experience
Pragya Mathur has a strong background in research and education. She worked as a Graduate Student Instructor in the Biology Department at the University of Michigan from 2016 to 2018, where she supported undergraduate education. Earlier, she served as an Undergraduate Research Assistant at the Conceptual Development Lab from 2014 to 2015, and as a Research Assistant at the Center for Human Growth and Development from 2016 to 2018, gaining valuable experience in academic research.