Daniella Burgher
About Daniella Burgher
Daniella Burgher serves as the Contact Tracer Team Lead at the Ontario Ministry of Health, bringing extensive experience from her previous roles at Philips Lifeline, where she held various positions including Operations Supervisor and Senior Operations Supervisor. She has over eight years of experience collaborating with stakeholders on continuous improvement initiatives.
Current Role at Ontario Ministry of Health
Daniella Burgher serves as the Contact Tracer Team Lead at the Ontario Ministry of Health. She has been in this role since 2020, where she oversees contact tracing efforts. Her responsibilities include managing a team and coordinating with various health departments to ensure effective communication and response to public health needs.
Previous Experience at Philips Lifeline
Daniella Burgher has extensive experience at Philips Lifeline, where she held multiple roles over a span of 14 years. She began as a Personal Response Associate from 2001 to 2003, then transitioned to a Social Worker role at North York Seniors Centre for one year. She returned to Philips Lifeline, where she progressed through various positions, including Customer Care Specialist, Customer Care Team Lead, Operations Supervisor, and Senior Operations Supervisor, contributing to operational improvements and customer service excellence.
Education and Professional Development
Daniella Burgher has a background in social work and call center management. She studied Social Work with a focus on Gerontology at Seneca College from 2001 to 2003. Additionally, she completed a Certificate in Call Centre Management at Skills Path in 2013, enhancing her skills in managing customer service operations.
Collaboration and Process Improvement
Throughout her career, Daniella Burgher has collaborated with stakeholders from various departments to implement continuous improvement tools and applications. She has been part of the Process and Projects team, focusing on creating efficiencies and quick wins to enhance daily operations, particularly in her roles at Philips Lifeline.