Dharmesh Patel
About Dharmesh Patel
Dharmesh Patel serves as the MOH Service Readiness Stream Lead for the Public Safety Radio Network Project at the Ontario Ministry of Health, focusing on ITIL Best Practices for business modernization. He has extensive experience in technical leadership and program management within various government sectors.
Current Role at Ontario Ministry of Health
Dharmesh Patel serves as the MOH Service Readiness Stream Lead for the Public Safety Radio Network Project at the Ontario Ministry of Health. He has been in this position since 2020. In this role, he focuses on leveraging ITIL Best Practices to modernize business processes within the project. His responsibilities include providing senior-level technical expertise and program leadership in the Call Centre function, ensuring alignment with current technology trends.
Previous Experience in Public Safety and IT
Before his current role, Dharmesh Patel worked at the Ministry of Community Safety and Correctional Services as the ITSM Activation Lead for the Public Safety Radio Network Project from 2011 to 2020. He also held the position of Service Desk Manager at the Ministry of Government Services - Ontario Public Service from 2008 to 2010. His experience spans over a decade in various roles related to IT service management and public safety communications.
Educational Background in Computer Engineering
Dharmesh Patel studied at Vanier College from 1991 to 1996, where he earned a degree in Digital Systems Technology, focusing on Computer Engineering & Sciences. He also obtained a Management Information Systems Certificate from Concordia University, completing his studies there from 1998 to 2000. His educational background provides a strong foundation for his career in IT and public safety.
IT Leadership at IBM and Ontario Government
Dharmesh Patel has significant leadership experience in IT, having worked at IBM as a Team Leader in End User Services from 1996 to 2008. He also served as the Delivery Lead for the Government Mobile Communications Branch at the Ontario Government for a brief period in 2010 to 2011. His roles have involved managing teams and overseeing IT service delivery, contributing to his expertise in the field.
Technical Expertise in ITSM and Program Management
In his current and previous roles, Dharmesh Patel has demonstrated technical expertise in IT Service Management (ITSM). He is responsible for developing and managing ITSM releases in collaboration with the enterprise Service Owner and other Ministry partners. His work includes ensuring that various activated modules such as Incident, Service Request, Change, Problem, Asset, and Reporting/Analytics are effectively set up to meet current and future requirements.