Dhruv Patel
About Dhruv Patel
Dhruv Patel is a Customer Service Agent at the Ontario Ministry of Health, with a background in computer science and experience in technical support and web development. He has worked in various roles, including as a warehouse associate at BestBuy and a functional tester at SYNCREON.
Current Role at Ontario Ministry of Health
Currently, Dhruv Patel works as a Customer Service Agent at the Ontario Ministry of Health. In this role, he engages with clients and provides assistance regarding health-related inquiries. He utilizes Microsoft Teams to communicate with colleagues and stay informed about the latest COVID-19 vaccination rules and FAQs. His responsibilities include managing client information and ensuring effective communication within the team.
Previous Experience at BestBuy
Dhruv Patel worked at BestBuy as a Warehouse Associate from 2017 to 2020 in Brampton, Ontario, Canada. During his three years there, he gained valuable experience in inventory management and customer service. His role involved handling various tasks related to the storage and distribution of electronic products, contributing to the overall efficiency of the warehouse operations.
Education in Computer Science
Dhruv Patel studied Computer Science at Sheridan College, completing the Software Development & Network Engineering Co-op Program from 2012 to 2014. This two-year program provided him with foundational knowledge in software development and networking. His education included practical experience through co-op placements, enhancing his technical skills and understanding of the industry.
Technical Skills and Projects
Dhruv Patel has developed skills in diagnosing hardware-related problems and providing Level 1 technical support. He has experience in programming languages such as C#, Java, JavaScript, and PHP, which he has applied in personal projects to enhance his programming skills. Additionally, he has used Salesforce to manage client information, particularly for vaccination appointments.
Previous Roles and Experience
Before his current position, Dhruv Patel held various roles, including Functional Tester at SYNCREON for seven months in 2017 and Customer Center Representative at LifeLabs Medical Laboratory Services for two months in 2021. He also worked as a Web Developer Co-op at MJD Tech in 2013 for eleven months, where he gained experience in web development and technical support.