Erik Sorensen
About Erik Sorensen
Erik Sorensen is a Client Relationship Coordinator at the Ontario Ministry of Health, with a diverse background in customer and financial services. He has held various roles at Philips and BMW Group Financial Services Canada, contributing to process improvements and customer service excellence.
Current Role at Ontario Ministry of Health
Erik Sorensen serves as a Client Relationship Coordinator at the Ontario Ministry of Health. He has been in this role since 2021, contributing to the organization by fostering positive client relationships and enhancing service delivery. His responsibilities include driving processes that improve client interactions and ensuring high standards of customer service.
Previous Experience at BMW Group Financial Services Canada
Prior to his current position, Erik Sorensen worked at BMW Group Financial Services Canada in various roles. He was a Lease Maturity Specialist from 2018 to 2020 and an Asset Recovery Specialist from 2008 to 2009. Additionally, he served as a Collections Specialist in 2008. His tenure at BMW Group Financial Services Canada provided him with a strong foundation in financial services and customer relations.
Experience at Philips
Erik Sorensen has significant experience with Philips, where he held multiple roles from 2010 to 2017. He worked as a Collections Specialist, Customer Service Representative, and Business Support Specialist in Healthcare Informatics. His time at Philips allowed him to develop skills in customer service and office procedure analysis, contributing to operational efficiency.
Educational Background in Computer Technology
Erik Sorensen studied at Durham College, where he earned a Diploma in Computer Technology/Computer Systems Technology from 2003 to 2006. This educational background has equipped him with technical skills that complement his professional experience in customer and financial services.
Skills in Process Improvement and Customer Service
Erik Sorensen possesses extensive experience in reviewing, analyzing, and writing office procedures, which has resulted in significant cost and time savings for his employers. He is known for contributing to a positive team environment and providing excellent customer service, demonstrating his versatility across different office settings.