Jim Puckalo
About Jim Puckalo
Jim Puckalo is a Digital Specialist at the Ontario Ministry of Health and Long-Term Care, where he develops e-learning programs and designs digital communication materials. He has a diverse background in customer service and multimedia design, with experience in various roles across government and community organizations.
Current Role at Ontario Ministry of Health and Long-Term Care
Jim Puckalo currently serves as a Digital Specialist at the Ontario Ministry of Health and Long-Term Care. In this role, he develops interactive e-learning programs that align with the ministry's strategic priorities. He also designs digital communication materials aimed at both internal and external audiences to promote various ministry initiatives. His work focuses on enhancing digital training and communication within the healthcare sector.
Previous Experience in Customer Service
Jim Puckalo has extensive experience in customer service roles. He worked as a Customer Service Agent at ServiceOntario from 2011 to 2012 and at the Ontario Public Service from 2013 to 2014. Additionally, he served as a Customer Service Representative at StarTek from 2001 to 2006. These positions provided him with a strong foundation in customer relations and service delivery.
Background in Media and Design
Jim Puckalo has a background in media and design, having worked as a Media Specialist for the ReelOut Queer Film + Video Festival from 2009 to 2010. He also held positions as a Multi Media Designer and Data Entry Operator at the Ministry of Health and Long-Term Care from 2012 to 2013 and from 2006 to 2011, respectively. His experience in these roles contributed to his skills in creating digital content and communication materials.
Education and Training
Jim Puckalo completed his secondary education at Iroquois Falls Secondary School, earning a Secondary School Diploma from 1993 to 1999. He also studied at Queens University in the Arts and Science faculty, although specific details about his degree are not provided. His educational background supports his career in digital communication and customer service.
Involvement in E-Learning Initiatives
Since 2014, Jim Puckalo has been involved in creating digital training materials with a focus on e-learning. His work includes developing interactive programs that support the educational needs of the Ontario Ministry of Health and Long-Term Care. This involvement highlights his commitment to advancing digital learning within the healthcare sector.