Kelley Manseau
About Kelley Manseau
Kelley Manseau is a Case Manager Team Coordinator at the Ontario Ministry of Health, responsible for conducting performance evaluations and supporting team members. With a background in dental hygiene and experience as a Covid-19 Case Manager, she coordinates quality assurance audits within a Salesforce powered CRM.
Current Role at Ontario Ministry of Health
Kelley Manseau serves as the Case Manager Team Coordinator at the Ontario Ministry of Health. In this role, she conducts performance evaluations for a team of Case Managers, ensuring that team members meet established standards. Kelley also guides and supports her team with IT systems setup and provides coaching as needed. She acts as the single point of contact for escalations and facilitates communication with project supervisors.
Previous Experience as Covid-19 Case Manager
In 2021, Kelley Manseau worked as a Covid-19 Case Manager at the Ontario Ministry of Health for a duration of four months. During this time, she was involved in managing cases related to the Covid-19 pandemic, contributing to public health efforts in the province.
Dental Hygiene Background
Kelley Manseau studied Dental Hygiene at St. Clair College from 2009 to 2011, where she achieved her qualifications in the field. Following her education, she worked as a Dental Hygienist at LaSalle Dental and Westminster Dental from 2011 to 2020, accumulating nine years of experience in dental hygiene.
Quality Assurance Coordination
In her current position, Kelley coordinates quality assurance audits of documentation within a Salesforce-powered CRM. This role is critical for maintaining the integrity of the provincial case and contact management system, ensuring that documentation meets quality standards.