Kionna Whyte
About Kionna Whyte
Kionna Whyte is a Customer Service Representative at the Ontario Ministry of Health, specializing in Covid-19 vaccine scheduling. She has extensive experience in customer service and team management, having worked in various roles within the aquatics and airline industries.
Current Role at Ontario Ministry of Health
Kionna Whyte serves as a Customer Service Representative at the Covid-19 Vaccine Scheduling Contact Centre within the Ontario Ministry of Health. She has held this position since 2021, contributing to the management of vaccine scheduling inquiries and support for the public during the pandemic. Her role involves direct communication with individuals seeking assistance, showcasing her ability to handle sensitive information and provide accurate guidance.
Experience as Flight Attendant at Air Canada Rouge
Kionna Whyte is currently employed as a Flight Attendant at Air Canada Rouge, a position she has held since 2019. In this role, she is responsible for ensuring passenger safety and comfort during flights. Her experience in the airline industry has equipped her with skills in customer service and crisis management, allowing her to effectively respond to various situations that may arise in a high-pressure environment.
Background in Aquatics Management
Kionna Whyte has a background in aquatics management, having worked at Life Time Inc. as an Aquatics Manager from 2017 to 2019. In this role, she managed aquatic programs and supervised staff, ensuring safety and compliance with regulations. Her previous experience includes positions as a Lifeguard and Swim Instructor, where she developed strong leadership and team management skills.
Educational Qualifications
Kionna Whyte holds a Bachelor of Arts degree in Criminology from Ontario Tech University, where she studied from 2016 to 2018. Additionally, she studied Protection, Security & Investigations at Durham College from 2014 to 2016. Her educational background provides her with a solid foundation in critical thinking and analysis, which she applies in her professional roles.
Skills in Customer Service and Team Leadership
Kionna Whyte is recognized for her ability to establish strong relationships with individuals from diverse backgrounds. Her friendly and helpful personality enhances her effectiveness in customer service roles. She possesses strong adaptability skills, enabling her to learn quickly and complete tasks efficiently. Her experience in managing and leading teams in high-pressure environments further demonstrates her capability in both customer service and leadership.