Mannat Kapoor
About Mannat Kapoor
Mannat Kapoor is a Customer Service Representative specializing in Covid-19 vaccine scheduling support, currently working with the Ontario Ministry of Health. She holds an Honors Health Studies degree from the University of Waterloo and has experience in both research and administrative roles.
Current Role in Customer Service
Mannat Kapoor serves as a Customer Service Representative for Covid-19 Vaccine Scheduling Support at the Ontario Ministry of Health. In this role, she engages with Ontario residents in a high-volume inbound call-center environment, addressing vaccine-related inquiries. She utilizes Salesforce software, specifically Covaxon, and VAB for scheduling and updating vaccine appointments. This position requires her to stay informed about changes and guidelines from the Ministry of Health and Public Health Unit regarding COVID-19.
Experience in Research and Development
Mannat Kapoor is currently an Undergraduate Research Assistant at the Social and Intelligent Robotics Research Lab. Her work in this role involves contributing to research projects and initiatives within the lab, located in Waterloo, Ontario. This position allows her to apply her academic knowledge in a practical setting, enhancing her skills in research and collaboration.
Educational Background
Mannat Kapoor studied at the University of Waterloo, where she completed a Pre-Clinical Specialization and achieved Honors in Health Studies from 2019 to 2023. Her education provided her with a solid foundation in health-related topics, preparing her for her current roles in customer service and research.
Previous Work Experience
Prior to her current roles, Mannat Kapoor worked at Copper Ridge Dental as an Administrative Assistant from 2019 to 2021. She also gained experience as a Data Analyst & Grader at Kumon Canada Inc for four months in 2018. These positions contributed to her skills in administration and data management.
Entrepreneurial Venture
Mannat Kapoor is a Co-Founder of GetGiftedGTA, a venture she began in 2020. This initiative reflects her entrepreneurial spirit and commitment to community engagement. Through this role, she collaborates with others to develop and promote services that benefit the Greater Toronto Area.