Melissa Muliett
About Melissa Muliett
Melissa Muliett is a Customer Service Representative with extensive experience in administrative support and customer service roles across various organizations. She has a strong background in healthcare administration and demonstrates excellent interpersonal skills, making her effective in patient interaction and support.
Current Role at Ministry of Health and Long-Term Care
Melissa Muliett currently serves as a Customer Service Representative at the Ontario Ministry of Health and Long-Term Care. In this role, she utilizes her extensive experience in customer service to assist individuals with their healthcare inquiries. Her responsibilities include addressing client concerns and providing information related to health services, ensuring a high level of support and communication.
Previous Experience in Customer Service
Prior to her current position, Melissa held various roles in customer service and administrative support. She worked at H & K Canada Inc as a Receptionist and Account Payable Clerk, and at Lennox Industries Canada Ltd as Customer Financial Services Administrative Support. Additionally, she gained experience at PBB Global Logistics as a Data Entry and Customer Service representative. These positions contributed to her strong interpersonal skills and ability to manage customer interactions effectively.
Educational Background in Health Care Administration
Melissa studied at Medix College of Health Care, where she focused on Health Care Administration and Management. She achieved the Medical Office Administrator certification in 2013. This education provided her with a comprehensive understanding of medical terminology and healthcare practices, which she applies in her current and previous roles in the health sector.
Skills in Medical Administration
Melissa possesses a strong proficiency in AbelMed, a medical practice management software, which enhances her efficiency in administrative tasks. She is trained in OHIP Billing, allowing her to process health insurance claims effectively. Additionally, she is capable of performing random blood sugar tests and urine dipstick tests, demonstrating her hands-on approach to patient care.
Professional Development and Certifications
Melissa holds a PX2 Certificate, which emphasizes personal development and decision-making skills. This certification complements her extensive experience in various administrative roles, showcasing her commitment to continuous improvement and her ability to adapt to different work environments.