Melissa Penner
About Melissa Penner
Melissa Penner serves as an Ambulance Communications Officer 2 Supervisor at the Ontario Ministry of Health and Long-Term Care, where she has worked since 2015. She holds a Bachelor of Arts in Psychology from Brock University and a Certificate in Emergency Telecommunications from Fanshawe College.
Current Role as Ambulance Communications Officer 2 Supervisor
Melissa Penner currently serves as an Ambulance Communications Officer 2 Supervisor at the Ontario Ministry of Health and Long-Term Care. She has held this position since 2015, overseeing communication operations within the ambulance services. Her role involves managing emergency calls, coordinating responses, and ensuring efficient communication between dispatch and field personnel.
Previous Experience in Emergency Communications
Prior to her current role, Melissa worked as an Ambulance Communications Officer at the Ontario Ministry of Health and Long-Term Care from 2012 to 2015. In this position, she was responsible for handling emergency calls and dispatching ambulances, contributing to the effectiveness of emergency medical services in the London, Canada area.
Educational Background in Emergency Telecommunications
Melissa Penner studied Emergency Telecommunications at Fanshawe College, where she completed a certificate program in 2012. This 11-month program equipped her with the skills necessary for effective communication in emergency situations, which she has applied throughout her career in ambulance communications.
Degree in Psychology from Brock University
Melissa earned a Bachelor of Arts in Psychology from Brock University, studying from 2003 to 2006. This educational background has provided her with insights into human behavior, which can be beneficial in her role in emergency communications and crisis management.
Early Education and Career Development
Before pursuing her career in emergency telecommunications, Melissa studied Early Childhood Education at Seneca College of Applied Arts and Technology, obtaining a diploma from 2001 to 2003. She also worked as a Technologist at Fanshawe College from 2016 to 2020, where she gained valuable experience in a technical support role.