Olivia Misic
About Olivia Misic
Olivia Misic serves as an Ambulance Communications Officer at the Ontario Ministry of Health and Long-Term Care, a position she has held since 2016. She holds a Bachelor's degree in Criminology from the University of Windsor and has experience in customer service and banking, which supports her role in managing emergency communications.
Current Role as Ambulance Communications Officer
Olivia Misic has been serving as an Ambulance Communications Officer at the Ontario Ministry of Health and Long-Term Care since July 2016. In this role, she is responsible for coordinating emergency medical services and ensuring effective communication during critical situations. Her extensive experience in this position allows her to manage high-pressure scenarios efficiently.
Previous Experience in Emergency Services
Prior to her current role, Olivia worked as an Operator for the City of Windsor from 2019 to 2020. This position provided her with valuable experience in handling emergency calls and responding to public inquiries. Her background in customer service and banking further enhances her ability to communicate clearly and effectively in stressful situations.
Educational Background in Criminology
Olivia Misic earned her Bachelor's degree with Honours in Criminology from the University of Windsor, where she studied from 2011 to 2014. This educational background equips her with a unique perspective on the legal and social dimensions of emergency response, which is beneficial in her role as an Ambulance Communications Officer.
Skills in Communication and Negotiation
Olivia possesses strong skills in negotiation and analytical thinking, which are essential for effective communication in emergency situations. These skills enable her to assess situations quickly and make informed decisions that can impact the outcome of emergency responses.
Background in Customer Service and Banking
Olivia has a background in customer service and banking, having worked as a Personal Banking Representative at President's Choice Financial from 2012 to 2017. This experience has contributed to her ability to manage stressful interactions and provide clear, concise information to callers in emergency scenarios.