Paloma Latorre
About Paloma Latorre
Paloma Latorre is a Customer Service Specialist at the Ontario Ministry of Health, with a background in education and client relations. She has extensive experience in high-pressure environments and has worked in various roles, including as an instructor and technical administrator.
Current Role at Ontario Ministry of Health
Paloma Latorre currently serves as a Customer Service Specialist at the Ontario Ministry of Health, a position she has held since 2021. In this role, she is responsible for managing customer inquiries and providing solutions to various health-related issues. Her work includes handling a high volume of calls for the Provincial Vaccine Information and Booking line during the COVID-19 pandemic. She has developed strong analytical and technical skills, which are essential for effective communication with customers.
Professional Experience in Client Relations
Prior to her current role, Paloma worked at Science North & Dynamic Earth as a Sales and Client Relations Leader. She contributed to the organization during its 35th anniversary celebrations, focusing on enhancing client engagement. Her experience in this position spanned eight months in Sudbury, Ontario, where she honed her skills in client relations and sales strategies.
Educational Background in Language and Management
Paloma studied at the National Autonomous University of Mexico (UNAM-CEPE), where she earned a Teaching Diploma in Spanish as a Second Language from 2018 to 2019. Additionally, she attended the University of Westminster, where she achieved a Bachelor of Business Administration with a focus on Travel and Tourism Management. Her educational journey also includes a BA (Hons) in Tourism and Travel Services Management from Leeds University Business School.
Experience in High-Pressure Environments
Paloma has demonstrated her ability to work in high-pressure environments, particularly during her tenure at the Ontario Ministry of Health. She was involved in inventory management and equipment delivery at COVID-19 vaccination clinics, ensuring that health and safety protocols were adhered to. Her responsibilities included monitoring traffic flow and maintaining physical distancing, which required flexibility and quick decision-making.
Previous Roles in Administration and Education
Before her current position, Paloma held various roles that contributed to her diverse skill set. She worked as an Executive Assistant Operations Manager at La Baguette in Mexico City from 2013 to 2016 and as an Instructor of Spanish as a Second Language at UNAM for 11 months in 2018-2019. Additionally, she served as a Technical Administrator at Altitude Global from 2008 to 2011, gaining valuable experience in the aircraft maintenance industry.