Patrick Fry Smith
About Patrick Fry Smith
Patrick Fry Smith is an Ambulance Communications Officer 2 Supervisor at the Ministry of Health and Long-Term Care, with extensive experience in emergency communication and dispatch operations. He has transitioned from an Ambulance Communications Officer 1 to a supervisory role and holds a certificate in Call Centre Management from Niagara College.
Current Role at Ministry of Health and Long-Term Care
Patrick Fry Smith serves as an Ambulance Communications Officer 2 - Supervisor at the Ministry of Health and Long-Term Care. He has held this position since 2013, overseeing the operations of a 911/ambulance dispatch centre. His role involves managing emergency communication and ensuring efficient dispatch operations.
Previous Experience in Emergency Communication
Before his current role, Patrick Fry Smith worked as an Ambulance Communications Officer 1 at the Ministry of Health and Long-Term Care from 1998 to 2013. In this position, he gained substantial experience in emergency communication and dispatch operations, contributing to his transition to a supervisory role.
Education and Training Background
Patrick Fry Smith studied at Niagara College, where he completed a one-year program in Call Centre Management, earning a certificate from 1995 to 1996. He also attended Dunnville Secondary School, where he achieved his Ontario Secondary School Diploma (OSSD) from 1990 to 1995.
Career Progression and Skills Development
Patrick Fry Smith has over a decade of experience supervising the operations of a 911/ambulance dispatch centre. His career progression from an Ambulance Communications Officer 1 to a supervisory position reflects his extensive knowledge and skills in emergency communication and dispatch operations.
Customer Service Experience
Prior to his roles in emergency communication, Patrick Fry Smith worked as a Customer Service Representative at COUNTERFORCE CENTRAL STATION from 1996 to 1998. This experience contributed to his communication skills and understanding of customer service dynamics.