Radhakrishna S Chintalapati
About Radhakrishna S Chintalapati
Radhakrishna S Chintalapati is a QA/BA Lead currently working at the Ontario Ministry of Health in North York, Ontario, Canada. He has extensive experience in IT support and management, holding various roles in organizations such as AECOM, Randstad Canada, and Xerox, and possesses certifications in ITSM and ITIL.
Current Role at Ministry of Health and Long-Term Care
Radhakrishna S Chintalapati currently serves as a QA/BA Lead at the Ontario Ministry of Health and Long-Term Care. He has held this position since 2021, contributing to various projects in North York, Ontario, Canada. His role involves overseeing quality assurance and business analysis processes, ensuring effective implementation of IT solutions within the healthcare sector.
Previous Experience in IT Support and Management
Prior to his current role, Radhakrishna worked in various IT support and management positions. He was a System Analyst at the Ministry of Health and Long-Term Care from 2017, and held managerial roles at Randstad Canada from 2015 to 2016. His experience includes working as an Information Management Specialist at Xerox and as a CAD and IT Coordinator at Hyder Consulting, among others.
Education and Certifications
Radhakrishna holds a Certificate in IT Service Management (ITSM) from the University of Toronto, completed between 2012 and 2014. He also has a Bachelor's Degree from Manipal Institute of Technology. Additionally, he has obtained certifications from Microsoft, CompTIA A+, and Dell, which enhance his expertise in IT support and management.
Specializations in IT Service Management
Radhakrishna specializes in IT Service Management (ITSM) and IT Infrastructure Library (ITIL). His expertise encompasses corporate IT support, incident management, problem management, vendor management, and Service Level Agreement (SLA) management. He has coordinated multi-disciplinary teams to deliver process-driven IT solutions, focusing on both implementation and support phases.
Project Management and Implementation Experience
Throughout his career, Radhakrishna has implemented software solutions and managed corporate refresh and IT migration projects. These projects involved web, desktop, and mobile components, showcasing his ability to handle complex technology deployments effectively. His experience spans various industries, contributing to his comprehensive understanding of IT processes.