Stephen Lai
About Stephen Lai
Stephen Lai is an IT Project Manager with extensive experience in system integration and project management. He has worked for various organizations, including the Ontario Ministry of Health and Long-Term Care, and holds degrees from the University of Toronto and the University of Fredericton.
Current Role at Ontario Ministry of Health and Long-Term Care
Stephen Lai serves as an IT Project Manager at the Ontario Ministry of Health and Long-Term Care. He has been in this role since 2017. His responsibilities include overseeing IT projects that support the ministry's objectives, ensuring that technology solutions align with healthcare needs. His extensive experience in project management contributes to the effective execution of initiatives within the organization.
Previous Experience in IT Project Management
Stephen Lai has held various IT Project Manager positions throughout his career. He worked at Aditya Birla Minacs from 1997 to 2008, where he served as an Application Development Team Lead. He then transitioned to Teleperformance Canada Group from 2008 to 2011, followed by a role at CIBC from 2013 to 2017. Additionally, he was employed at Voxdata from 2011 to 2013. His diverse experience in these roles has equipped him with a comprehensive understanding of project management in different organizational contexts.
Educational Background
Stephen Lai holds a Bachelor of Science (B.Sc.) degree from the University of Toronto, which he completed from 1991 to 1995. He furthered his education by obtaining a Master of Business Administration (MBA) from the University of Fredericton between 2013 and 2017. His educational background provides a strong foundation for his expertise in IT project management and system integration.
Technical Expertise and Specializations
Stephen Lai specializes in integrating various systems and technologies, including Genesys Dialer, Interactive Intelligence CIC, and Microsoft-based products such as MS SQL Server and ASP.NET. He has extensive experience in architecting solutions that involve predictive dialers, IVR systems, call routing techniques, VoIP, SIP, and PBX. His technical skills enable him to lead complex projects effectively.
Certifications and Methodologies
Stephen Lai holds several professional certifications, including PMI-PMP and ITIL Foundation Certificate. He is currently pursuing PMI-ACP and Six Sigma Green Belt certifications. He employs proven waterfall project management methodologies while also incorporating Agile techniques when applicable. His approach to project management supports the successful delivery of IT projects.