Teneka Thompson
About Teneka Thompson
Teneka Thompson is a Call Centre Representative currently employed at the Ontario Ministry of Health and Long-Term Care. She has a diverse background in customer service and administrative roles across various organizations in Ontario.
Current Role at Ontario Ministry of Health and Long-Term Care
Teneka Thompson currently serves as a Call Centre Representative at the Ontario Ministry of Health and Long-Term Care. In this role, she manages client inquiries and supports various health programs. She is responsible for organizing email communications and responding to requests related to the Trillium Drug Program and the Seniors Co-payment Program. Her position requires proficiency in various systems for effective program management and client support.
Previous Experience in Customer Service
Teneka Thompson has a diverse background in customer service roles. She worked as a Sales Associate at SoftMoc from 2012 to 2014 in Richmond Hill, Ontario. Additionally, she briefly held a position as a Customer Service Representative at Vinci Park in 2014 in Mississauga, Ontario. Her experience also includes working as a Sales Associate/Merchandiser at Mark's Work Wearhouse from 2012 to 2017 in Stouffville, Ontario.
Administrative Support Experience
Thompson has held several administrative support positions, including her role as an Administrative Assistant at Paul Kupferstein's Law Office in 2011 for two months in Markham, Ontario. She also worked as an Administrative Assistant at Metta Housing Co-Op in 2011 for one month in Toronto, Ontario. These roles involved various administrative tasks that contributed to her skill set in document processing and client management.
Education and Training Background
Teneka Thompson completed her secondary education at Markville Secondary School from 2006 to 2010. Her educational background provided her with foundational skills that she has applied throughout her career in customer service and administrative roles. In her current position, she also participates in the hands-on training of new hires, focusing on program policies and procedures.
Technical Skills and Expertise
Thompson possesses expertise in utilizing various systems essential for program management and client support. She is skilled in navigating BPCS, CCA, Cisco, and Maxe. Her responsibilities include indexing and linking applications, receipts, and other documents to client names and registration numbers using Batch Manager. She also handles document processing tasks, ensuring accurate enrollment of clients in the Trillium Drug Program.