Sandeep Pradhan
About Sandeep Pradhan
Sandeep Pradhan is a Senior Customer Delight Executive at HealthifyMe in Bengaluru, Karnataka, India, where he has worked since 2021. He has a background in the outsourcing industry, with experience in business development and customer service roles.
Work at HealthifyMe
Sandeep Pradhan has been serving as a Senior Customer Delight Executive at HealthifyMe since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring a positive experience for users of the health and wellness platform. His tenure at HealthifyMe spans three years, during which he has contributed to the company's customer service initiatives in Bengaluru, Karnataka, India.
Background in Outsourcing and Customer Service
Sandeep Pradhan has a strong background in the outsourcing and offshoring industry, with experience in business development and customer service roles. His career includes positions that emphasize customer interaction and support, showcasing his ability to manage customer relationships effectively. This background has equipped him with the skills necessary to excel in customer-focused environments.
Previous Experience at Teleperformance India
Before joining HealthifyMe, Sandeep worked at Teleperformance India as a Captioning Assistant from 2018 to 2019. This role involved providing support in captioning services, contributing to his experience in customer service and technical support. His time at Teleperformance allowed him to develop skills relevant to customer engagement and service delivery.
Education and Qualifications
Sandeep Pradhan graduated from St Jame's High School, which laid the foundation for his educational journey. He furthered his studies at Indira Gandhi National Open University, where he achieved a Bachelor's degree from 2018 to 2021. This academic background has supported his professional development in customer service and business processes.
Experience in Business Process Outsourcing
Sandeep has experience working in business process outsourcing (BPO), particularly as a Sales Executive at Fusion BPO Services from 2013 to 2014. This role contributed to his understanding of sales processes and customer interactions, enhancing his skill set in technical support and customer service.