Shikha Rai
About Shikha Rai
Shikha Rai is a Customer Delight Executive with a background in hospitality and digital marketing. She has experience in customer success and cabin crew roles, having worked for notable companies such as HealthifyMe and Jet Airways.
Work at HealthifyMe
Shikha Rai currently holds the position of Customer Delight Executive at HealthifyMe, a role she has occupied since 2021. Based in Bengaluru, Karnataka, India, she focuses on enhancing customer experiences and ensuring satisfaction with the company's services. Her responsibilities include addressing customer inquiries and providing support to optimize user engagement with HealthifyMe's health and fitness solutions.
Previous Experience in Customer Success
Before joining HealthifyMe, Shikha Rai worked as a Customer Success Specialist at Living Food Company from 2020 to 2021. In this role, she was responsible for managing customer relationships and ensuring that clients received the necessary support to maximize their satisfaction with the company's offerings. Her experience in customer success laid a strong foundation for her current role.
Background in Hospitality and Customer Service
Shikha Rai has a background in hospitality, having studied at the Institute of Hotel Management and Catering Technology and Applied Nutrition in Bhopal. She earned a B.Sc in Hospitality, focusing on front office operations from 2013 to 2016. Additionally, she worked as Cabin Crew for Jet Airways from 2016 to 2019, where she gained valuable experience in customer service and communication.
Education and Expertise in Digital Marketing
Shikha Rai furthered her education by studying digital marketing at Narsee Monjee Institute of Management Studies in Mumbai, where she completed a professional diploma from 2019 to 2020. This training equipped her with essential skills in digital marketing strategies, which complement her customer service expertise and enhance her capabilities in her current role.