Alexis S.
About Alexis S.
Alexis S. serves as the Senior Manager of Quality & Compliance at Heard, where they focus on making accounting enjoyable and informative. With extensive experience in customer service and operations, Alexis is dedicated to fostering diverse and inclusive work environments.
Work at Heard Technologies
Alexis S. currently serves as the Senior Manager of Quality & Compliance at Heard Technologies, a position held since 2024. In this role, Alexis focuses on making accounting enjoyable and informative, aligning with the company's mission to allow therapists to concentrate on their core work. Prior to this, Alexis worked as the Senior Manager of Operations - Accounting from 2023 to 2024 and held an interim position as Senior Manager of Operations - Tax & Accounting for one month in 2024. All roles at Heard have been conducted remotely.
Previous Experience in Customer Service
Before joining Heard Technologies, Alexis S. worked at Aesop as the Customer Service Manager for the Americas from 2020 to 2022. This role involved overseeing customer service operations and enhancing customer experience. Prior to Aesop, Alexis held multiple positions at Everlane, including Customer Experience Lead from 2019 to 2020, Senior Customer Experience Associate in 2019, and Customer Experience Associate from 2015 to 2019. These roles contributed to a strong foundation in customer service and operational management.
Education and Expertise
Alexis S. studied at Long Beach City College from 2016 to 2018, where foundational skills were developed that support current professional roles. Alexis has demonstrated expertise in accounting, customer service, and project management. Additionally, Alexis utilizes sewing and design skills to enhance efficiency in project planning and problem-solving, reflecting a unique blend of creativity and analytical thinking.
Leadership in Diversity and Inclusion
Alexis S. has actively led Employee Resource Groups (ERGs) and Diversity, Equity, and Inclusion (DEI) committees in previous roles. This involvement underscores a commitment to fostering diverse and inclusive work environments. Alexis values these principles and seeks opportunities to lead initiatives that promote equity and representation within organizations.
Passion for Bridal Design and Sustainability
Alexis S. has a passion for bridal design and sustainability, which influences their approach to project planning and problem-solving. This interest informs decision-making processes and contributes to a holistic view of project management, integrating personal values with professional responsibilities.