Brandon Wolf
About Brandon Wolf
Brandon Wolf serves as the Head of Customer Experience at Heard, a position he has held since 2023. He has extensive experience in customer support and product training, having previously worked in various leadership roles at companies such as InVisionApp Inc, Maze, and Zendesk.
Current Role at Heard Technologies
Brandon Wolf serves as the Head of Customer Experience at Heard Technologies since 2023. In this role, he focuses on enhancing customer interactions and ensuring satisfaction through effective support strategies. His experience in customer experience management plays a crucial role in shaping the company's approach to client engagement.
Previous Experience at InVisionApp Inc
Brandon Wolf held multiple positions at InVisionApp Inc, including Vice President of Customer Support and Product Training from 2016 to 2020, and Director of Customer Support from 2014 to 2015. His tenure at InVisionApp Inc spanned over four years, where he contributed to the development of customer support frameworks and training programs.
Background in Customer Support
Prior to his roles at InVisionApp Inc, Brandon worked at Zendesk as Manager of Customer Advocacy and Support Engineering from 2012 to 2014. He also served as Senior Vice President of Customer Support at Maze from 2020 to 2022. His extensive background in customer support has equipped him with the skills necessary to lead customer experience initiatives.
Education and Academic Background
Brandon Wolf studied at the University of Wisconsin-Madison, where he earned two Bachelor's degrees in Political Science and Government, and History from 2004 to 2009. His academic background provides a foundation for his analytical skills and understanding of organizational dynamics.
Expertise in Technical Support and Documentation
Brandon possesses expertise in implementing software solutions within academic environments. He has authored technical and instructional documentation, demonstrating his proficiency in content management. His knowledge of technology industry trends and customer support methodologies enhances his effectiveness in his current role.