Ina Shehu
About Ina Shehu
Ina Shehu is a Senior Manager of Customer Engagement at Heard, where she has worked since 2024. She has extensive experience in customer success and onboarding roles across various organizations, including Shopify and MYOB.
Work at Heard Technologies
Ina Shehu currently serves as the Sr. Manager of Customer Engagement at Heard Technologies, a position she has held since 2024. Prior to this role, she worked in various capacities at Heard, including Sr. Manager of Onboarding and Payroll Operations from 2023 to 2024, and Business Advisor from 2022 to 2023. Additionally, she was the Onboarding Operations Lead for a brief period in 2023 and served as a Customer Success Manager in 2022.
Previous Experience in Customer Support
Ina Shehu has extensive experience in customer support roles. She worked as a Support Advisor at Shopify in Toronto from 2017 to 2018. Following this, she held the position of Customer Success Manager at STUDEO from 2020 to 2022. She also served as a Support Specialist at Wave HQ from 2018 to 2019, contributing to her strong background in customer service.
Educational Background
Ina Shehu is pursuing a Bachelor’s Degree in Disability Studies at Ryerson University, a program she has been enrolled in since 2016. She also holds an Associate’s Degree in Social Work from George Brown College, which she completed from 2012 to 2014. Her educational background supports her roles in customer engagement and support.
Work History Overview
Ina Shehu's work history includes various roles that highlight her skills in customer service and operations. She worked as a Senior Licensing Clerk at the Ontario Ministry of Transportation from 2015 to 2017 and as a Customer Service Representative at TD from 2012 to 2014. Additionally, she served as a Research Coordinator at MYOB in Melbourne from 2019 to 2020 and as Client Support at ehm - Evangel Hall Mission from 2013 to 2014.