Jessica E.
About Jessica E.
Jessica E. is a Senior Technical Support Specialist currently working at Heard since 2023, with a diverse background in technical support and education. She has held various roles at InVision and Maze, contributing significantly to customer support and technical services.
Current Role at Heard Technologies
Jessica E. serves as a Senior Technical Support Specialist at Heard Technologies, a position she has held since 2023. She works remotely from Kingsport, Tennessee. In this role, she is responsible for providing technical support and assistance to clients, ensuring they have a seamless experience with the company's products and services.
Previous Experience at InVision
Prior to her current role, Jessica E. held various positions at InVision. She worked as the Director of Tier 2 Support from 2019 to 2020 for one year. Additionally, she served as the Director of Customer Support from 2020 to 2021 and as the Director of Global Support for four months in 2021. Her tenure at InVision included roles that focused on managing support teams and enhancing customer service operations.
Experience at Maze
Jessica E. worked at Maze in several capacities from 2021 to 2023. She began as a Senior Support Engineer, then progressed to Manager of Level 2 Support, and later served as Senior Manager of Level 2 Support. Her final role at Maze was as Director of Support Services, where she worked for seven months in 2023. Her experience at Maze involved overseeing support operations and improving service delivery.
Educational Background
Jessica E. holds a Bachelor of Arts in French Language and Literature from California State University-Sacramento, where she studied from 2001 to 2003. She also earned an Elementary (Multiple Subjects) Teaching Credential from California State University, Fresno, between 2003 and 2005. Additionally, she obtained a Master of Science in Educational and Instructional Technology from National University, studying from 2010 to 2012.
Professional Development and Training Roles
Jessica E. has experience in training and development, having worked as a Trainer/eLearning Developer at the University of California Risk and Safety Solutions in 2011. She also served as an Agile Test Engineer and QA/QC Analyst at the same institution from 2011 to 2015. These roles involved developing training materials and ensuring quality assurance in various projects.