Kyra Day
About Kyra Day
Kyra Day is a Front Line Support Specialist with a strong background in customer support and technology. She has worked for various companies, including Greenhouse Software and ASM Research, where she resolved complex issues and contributed to user experience improvements.
Work at Heard Technologies
Kyra Day currently serves as a Front Line Support Specialist at Heard Technologies, a position she has held since 2023. In this role, she works remotely, providing essential support to users and addressing their inquiries. Her responsibilities include resolving complex issues and ensuring a smooth user experience.
Previous Experience in Customer Support
Before joining Heard Technologies, Kyra Day worked at Greenhouse Software as a Customer Support Specialist for Interseller from 2022 to 2023. During her tenure, she resolved complex issues and created documentation for the email outreach and automation platform. Prior to this, she held the position of Tier 2 Support Lead at ASM Research from 2020 to 2022, where she led support efforts and collaborated with engineering and product teams.
Career Background in Technical Support
Kyra Day has a diverse background in technical support roles. She worked as a Technical Support Specialist at Aerotek from 2019 to 2020 and at Kelly Services from 2016 to 2018, focusing on Apple products. Additionally, she served as a Senior Account Supervisor at Capital One from 2014 to 2016 and as a Payroll Specialist at ADP from 2018 to 2019.
Education and Qualifications
Kyra Day completed her high school education at Indian River High School, where she studied Technology and achieved her High School Diploma from 2003 to 2007. This educational background laid the foundation for her career in technology and support roles.
Skills and Expertise
Kyra Day possesses expertise in customer support and technical troubleshooting, with experience working with various technologies, including Apple and ADP. She has collaborated with engineering and product teams to conduct UX research and testing, providing valuable feedback to enhance product usability and user experience.