Melissa Klepp
About Melissa Klepp
Melissa Klepp is an Onboarding Operations Specialist at Heard, where she applies her extensive background in mental health to improve onboarding processes. She has over 20 years of experience in various mental health roles, including as a Mental Health Counselor and Therapist Acquisition Specialist.
Current Role at Heard Technologies
Melissa Klepp serves as an Onboarding Operations Specialist at Heard Technologies, a position she has held since 2022. In this role, she utilizes her background in clinical case management to enhance operational efficiencies in the onboarding process. Her extensive experience in mental health provides her with a unique perspective on the needs of therapists, which informs her approach to client onboarding.
Previous Experience in Mental Health
Melissa Klepp has a substantial background in mental health, having worked in various roles over a span of two decades. She served as a Mental Health Counselor at Clatsop Behavioral Healthcare from 2002 to 2006. Additionally, she worked as a Mental Health Therapist in Private Practice from 2007 to 2022, and held positions as a Case Consultant at the Oregon Department of Human Services and a Forensic Interviewer at the Clatsop County Child Abuse Assessment Center from 2013 to 2021.
Educational Background
Melissa Klepp earned her Master's degree in Counseling Psychology from Lewis & Clark Graduate School of Education and Counseling, where she studied from 2000 to 2002. Prior to that, she obtained a Bachelor of Science in Psychology from the University of Idaho, completing her studies from 1994 to 1998. She has also pursued additional training in data analytics through Google Career Certificates.
Career Transition to Onboarding Operations
In 2022, Melissa transitioned from a 20-year career in mental health to a role in onboarding operations. This shift allows her to leverage her extensive clinical experience to improve client onboarding processes. Her unique perspective on the financial needs of therapists enhances her effectiveness in her current position.
Professional Development and Skills
Throughout her career, Melissa Klepp has developed a diverse skill set that includes clinical case management and operational efficiency. Her roles have equipped her with a deep understanding of the mental health field, which she applies to her current work at Heard Technologies. Her experience as a Community Education Instructor at Columbia Memorial Hospital further demonstrates her commitment to education and professional development.