Desiree Pinol
About Desiree Pinol
Desiree Pinol is a Desktop Support Analyst with a Bachelor of Fine Arts from the University of North Carolina at Greensboro. She has extensive experience in IT roles at Apple and educational institutions, demonstrating strong interpersonal skills and adaptability in various work environments.
Work at Hearst
Desiree Pinol currently serves as a Desktop Support Analyst at Hearst, a position she has held since 2023. In this role, she is responsible for providing technical support and assistance to users within the organization. Her work is based in the New York City Metropolitan Area, where she engages directly with team members to resolve IT-related issues and enhance operational efficiency.
Education and Expertise
Desiree Pinol earned her Bachelor of Fine Arts (BFA) degree from the University of North Carolina at Greensboro, where she studied from 2011 to 2015. This educational background has equipped her with a unique perspective that complements her technical skills in IT. Her academic experience, combined with her professional roles, contributes to her expertise in providing effective desktop support.
Professional Experience at Apple
Desiree Pinol has significant experience working at Apple, where she held multiple roles over several years. She worked as a Technical Specialist from 2021 to 2022, focusing on providing on-site technical support. Additionally, she served as a Technology & Merchandising Pro from 2022 to 2023 and as an In-Store Trainer from 2018 to 2022. These positions allowed her to develop strong customer service and technical skills in a retail environment.
Background in IT Support
Desiree Pinol began her career in IT support while studying at the University of North Carolina at Greensboro, where she worked as a Work-study IT Associate from 2011 to 2015. This role provided her with foundational experience in technical support within an educational setting. Her background includes working in diverse team environments, both in-office and remote, which has enhanced her adaptability and problem-solving skills.
Career Development and Opportunities
Desiree Pinol is open to opportunities for growth and development within the IT field. Her proactive approach to career advancement reflects her commitment to continuous learning and improvement. She possesses strong interpersonal skills, which enable her to positively impact her colleagues and customers, further enhancing her potential for leadership roles in the future.