Divya Johnson
About Divya Johnson
Divya Johnson serves as the Director of Customer Experience at Hearst, bringing extensive experience from various roles in the retail and travel industries. Her background includes positions at notable companies such as Jones New York, Macy's, and Nautica, along with academic credentials in international business and marketing.
Current Role at Hearst
Divya Johnson currently serves as the Director of Customer Experience at Hearst, a position she has held since 2021. In this role, she focuses on enhancing customer engagement and satisfaction across various platforms. Her responsibilities include developing strategies to improve the overall customer journey and leveraging insights to inform decision-making.
Previous Experience at Hearst
Prior to her current role, Divya Johnson worked at Hearst in several capacities. She served as an Account Manager from 2018 to 2019 and as a Senior Customer Performance Manager from 2019 to 2021. Additionally, she held the position of Manager of Customer Experience for eight months in 2021, where she contributed to initiatives aimed at improving customer interactions.
Work History in Retail and Fashion
Divya Johnson has a diverse background in the retail and fashion industries. She worked at Jones New York as an Associate Buyer for Women's Dresses & Collections from 2014 to 2015. Her experience also includes roles at Nautica as a Buyer for Men's Sportswear and at Macy's in various positions, including Assistant Buyer for Men's Shoes and Merchandising Assistant for Men's Collections.
Educational Background
Divya Johnson studied at the Fashion Institute of Technology, where she earned a Bachelor of Applied Science (BASc) in International Business, Trade, and Tax Law, as well as in International Trade & Marketing from 2005 to 2009. Additionally, she completed a Certificate in Beauty Industry Essentials from 2017 to 2018, enhancing her knowledge in the beauty sector.
Experience in Customer Service and Management
Divya Johnson has a strong foundation in customer service and management, having worked at Enterprise Holdings in various roles, including Assistant Manager and Management Trainee. Her experience in the travel industry complements her retail background, providing her with a comprehensive understanding of customer behavior and market trends.