Jenny Ng
About Jenny Ng
Jenny Ng is a Product Support Specialist at Hearst, where she has worked since 2021. She has a diverse background in education and community coordination, having held various teaching and administrative roles in New York City.
Work at Hearst
Jenny Ng has been employed at Hearst as a Product Support Specialist since 2021. In this role, she engages in testing and triaging for quality assurance related to content management system (CMS) functionality, tools, and features. She collaborates with product owners, developers, and engineers to ensure the effective operation of the CMS, which supports over 150 brands. Her responsibilities include utilizing ServiceNow, Jira, and Slack to troubleshoot and resolve CMS-related issues.
Education and Expertise
Jenny Ng studied at Hunter College, where she focused on English Language and Literature. She achieved a degree in this field, which has contributed to her communication skills and ability to liaise effectively with various stakeholders in her professional roles. Her educational background supports her current position, where clear communication is essential for product support.
Background
Before her current role at Hearst, Jenny Ng held various positions in educational and community organizations. She worked as a Student Teacher at the High School of Economics & Finance and Brooklyn Latin School, as well as a Teacher and Guidance Mentor at Breakthrough New York. Additionally, she served as a Community Education Coordinator at the NYC Department of Education and as a STEAM Program Coordinator at the NYC Department of Design and Construction.
Previous Experience
Jenny Ng has a diverse professional background that includes roles at the New York City Housing Authority as a Director's Assistant and Advocacy Writing Intern, and as an IT Programs Assistant at Borough of Manhattan Community College. Her experience spans educational support, community coordination, and IT assistance, providing her with a well-rounded skill set applicable to her current position.
Personal Interests
In her personal time, Jenny Ng enjoys various activities such as riding bikes, baking bread, and exploring escape rooms. She also has an interest in trying new cuisines and unique coffee from different parts of the world, reflecting her curiosity and appreciation for diverse experiences.