Joao Aguiar
About Joao Aguiar
Joao Aguiar is an Information Technology Field Engineer with extensive experience in IT support and sales roles across various companies, including Apple and Hearst. He possesses strong technical skills in cloud services and Adobe products, along with a solid educational background in Information Technology.
Work at Hearst
Joao Aguiar has been employed at Hearst as an Information Technology Field Engineer since 2021. In this role, he applies his technical skills and knowledge to support IT infrastructure and services within the organization. His responsibilities include troubleshooting technical issues and ensuring efficient operation of IT systems, contributing to the overall productivity of the company.
Previous Experience in IT Support
Prior to his current role at Hearst, Joao Aguiar accumulated significant experience in various IT support positions. He worked at Stormfront Retail Ltd as a Supervisor and Technical Support Specialist from 2019 to 2020. He also held positions at Chiswick Computers and Compu b, where he served as an Information Technology Support Engineer and Genius Bar staff, respectively. His roles involved providing technical assistance and support to customers, enhancing his troubleshooting skills.
Education and Expertise
Joao Aguiar studied Information Technology at Instituto Politécnico de Santarém from 2008 to 2010. He also attended Cisco Networking Academy, where he achieved Comptia A+ HelpDesk support level 1/2 from 2019 to 2020. Additionally, he studied Healthy and Physical Condition at Escola Superior de Desporto de Rio Maior from 2004 to 2007. His educational background complements his extensive knowledge of Adobe products and cloud services platforms such as Jamf and Azure.
Career at Apple
Joao Aguiar worked at Apple in various capacities from 2016 to 2019. He served as a Genius Bar technician for two years in London and later returned to Compu b as a Genius Bar staff member for four months. His experience at Apple provided him with a solid foundation in customer service and technical support, which he has leveraged in subsequent roles.
Skills and Technical Proficiencies
Joao Aguiar possesses a strong understanding of various technical tools and platforms. He has extensive knowledge of Adobe products, including InDesign, Photoshop, Illustrator, and Acrobat. His expertise also extends to font management software and troubleshooting printing issues, which are essential skills in IT support. His exceptional oral and written communication skills further enhance his effectiveness in technical roles.