Jonathan Wasser
About Jonathan Wasser
Jonathan Wasser is a Service Desk Analyst with extensive experience in IT support roles across various organizations. He holds a Bachelor of Applied Science in Education and Psychology and a certification in Administrative Support with a specialization in Computer Information Systems.
Work at Hearst
Jonathan Wasser has been employed at Hearst as a Service Desk Analyst since 2022. In this role, he is responsible for providing technical support and ensuring smooth operations within the organization. His focus includes troubleshooting issues and assisting users with their IT needs, contributing to the overall efficiency of the company's IT services.
Previous Experience in IT Support
Prior to his current position, Jonathan Wasser gained extensive experience in IT support roles. He worked at DMA Associates as an Information Technology Contractor from 2020 to 2022, and held a position as a Tier 1 Support Engineer at IDT Corporation for two months in 2021. Additionally, he served as an IT Support Specialist/Help Desk at Clausen Miller P.C. from 2016 to 2017 and worked at Mandelbaum Salsburg in a similar capacity from 2012 to 2015.
Education and Expertise
Jonathan Wasser studied at County College of Morris, where he focused on Information Technology and earned a Certification in Administrative Support with a specialization in Computer Information Systems from 2010 to 2011. He also holds a Bachelor of Applied Science (B.A.Sc.) in Education and Psychology from Touro College, completed from 2005 to 2009. His educational background supports his ability to simplify complex technical concepts for users.
Professional Skills and Interests
Jonathan Wasser specializes in breaking down complex technical concepts for better user understanding, which enhances the user experience in IT support. He emphasizes the importance of building strong relationships within the IT industry, which aids in effective communication and collaboration. He is also passionate about staying updated with the latest technology trends, ensuring that his skills remain relevant in a rapidly evolving field.