Lennox Grant Champ
About Lennox Grant Champ
Lennox Grant Champ serves as the Service Desk Asset Quality and Assurance Manager at HTS Global Service Desk, where he focuses on maintaining the accuracy of the CMDB and training ServiceDesk teams. He has extensive experience in IT service delivery, having previously held positions at NYMAGIC, INC. and Hearst Magazines.
Work at Hearst
Lennox Grant Champ currently serves as the Service Desk Asset Quality and Assurance Manager at Hearst, a position he has held since 2023. In this role, he is responsible for establishing processes to maintain the accuracy of the Configuration Management Database (CMDB) and providing ongoing training for Service Desk teams. His work emphasizes a customer-centric approach in IT service delivery, ensuring that the needs of users are met effectively. Champ also travels to global site locations to ensure adherence to processes and facilitate training.
Previous Experience at Hearst Magazines
Prior to his current role, Lennox Grant Champ worked at Hearst Magazines as an Asset Manager from 2000 to 2014. During his 14 years in this position, he managed various asset-related functions, contributing to the overall efficiency and effectiveness of the organization. His experience in asset management laid the groundwork for his subsequent roles in IT service delivery and quality assurance.
Career at NYMAGIC, INC.
Lennox Grant Champ began his career at NYMAGIC, INC. as a Network/PC Specialist, where he worked from 1988 to 2000. Over the course of 12 years, he developed his technical skills and gained valuable experience in network and personal computer support. This foundational experience in IT support contributed to his later roles in asset management and quality assurance.
Education and Expertise
Lennox Grant Champ studied at the Metropolitan College of New York - School of Business, where he earned a Bachelor of Professional Studies (BPS) in Business from 1988 to 1990. His educational background provides him with a solid understanding of business principles, which he applies in his current role in IT service management and quality assurance.