Danica Wilcox
About Danica Wilcox
Danica Wilcox serves as the Assistant Vice President Retail Manager at Heartland Bank and Trust Company in Waterloo, Iowa. With a background in finance and extensive experience in customer service, she has significantly contributed to client satisfaction and operational efficiency in retail banking.
Current Role at Heartland Bank and Trust
Danica Wilcox serves as the Assistant Vice President Retail Manager at Heartland Bank and Trust Company. She has held this position since 2021, contributing to the bank's operations in Waterloo, Iowa. In her role, she focuses on enhancing customer service and improving client satisfaction, leveraging her extensive background in retail banking.
Previous Experience at Network Control
Prior to her current position, Danica worked as a Wireless Business Analyst at Network Control from 2018 to 2021. During her three years in this role, based in Waverly, Iowa, she gained valuable experience in analyzing business processes and contributing to operational improvements.
Career Background in Banking
Danica has a comprehensive background in the banking sector. She began her career as a Bank Teller (CSA II) at Lincoln Savings Bank from 2011 to 2014, followed by a role as a Personal Banker from 2014 to 2018. Her experience in these positions provided her with a solid foundation in customer service and banking operations.
Education and Expertise in Finance
Danica holds a Bachelor of Arts degree in Finance with a focus on Financial Services and Real Estate from the University of Northern Iowa. She studied there from 2006 to 2010. Her academic background complements her professional expertise, particularly in tools such as Microsoft Excel and Microsoft Word, which she utilizes to enhance operational efficiency in retail banking.
Role in NXT Bank Acquisition
Danica played a significant role in the transition and integration process when NXT Bank was acquired by HBT Financial, Inc. Her involvement in this project highlights her capability in managing change and ensuring smooth operational continuity during significant organizational shifts.