Emily Stowe
About Emily Stowe
Emily Stowe is a Relationship Banker at Heartland Bank and Trust Company, where she has worked since 2018. She has a background in customer service and management from her previous roles at Family Video and an educational foundation in Sports and Entertainment Marketing from Thomas More College.
Work at Heartland Bank and Trust Company
Emily Stowe has been employed at Heartland Bank and Trust Company as a Relationship Banker since 2018. In this role, she actively engages in relationship-building conversations aimed at acquiring, expanding, and retaining customer relationships. Stowe provides exceptional customer care that addresses individual needs and fosters customer loyalty. She demonstrates proficiency in various banking and customer service software applications, including Onbase, Xperience inquiry, Xperience Teller, ISNet, OTRS, Synapsys, OnBoard Deposits, and eSign, which enhances her effectiveness in her position.
Previous Experience at Family Video
Prior to her current role, Emily Stowe worked at Family Video for a total of five years in various capacities. She served as a Customer Service Representative from 2008 to 2013, followed by a position as Store Manager from 2013 to 2017. Stowe then advanced to the role of Multi-Store Manager from 2017 to 2018 in Joliet, Illinois. Her experience in these roles contributed to her skills in customer service and management, which she applies in her current banking position.
Education in Sports and Entertainment Marketing
Emily Stowe studied at Thomas More College, where she earned a Bachelor of Arts (B.A.) in Sports and Entertainment Marketing from 2010 to 2013. This educational background provided her with foundational knowledge and skills relevant to her career. The focus on marketing principles has been beneficial in her role as a Relationship Banker, where understanding customer needs and preferences is essential.
Internship Experience at Brighton Center
In 2013, Emily Stowe completed a four-month internship at Brighton Center. This experience allowed her to gain practical skills and insights into customer service and relationship management, further enhancing her professional development. The internship contributed to her understanding of effective communication and customer engagement strategies.
Skills and Professional Attributes
Emily Stowe possesses a natural aptitude for technology and learning, which she utilizes in her role as a Relationship Banker. She demonstrates exceptional attention to detail and consistently produces high-quality work that meets or exceeds job expectations. Her ability to engage with customers and provide tailored solutions has been a key factor in building lasting relationships at Heartland Bank.