Justin Brooks
About Justin Brooks
Justin Brooks serves as the Retail Lead at Heartland Bank and Trust Company, bringing over eight years of experience in community retail banking. His career includes various roles in banking and customer service, with a strong focus on consumer lending and relationship building.
Current Role at Heartland Bank and Trust
Justin Brooks currently serves as Retail Lead at Heartland Bank and Trust Company in Normal, Illinois. He has held this position since 2020. In this role, he oversees branch operations, monitors cash thresholds, performs audits, and ensures compliance with bank policies. He also provides support to frontline staff and contributes to the continuous improvement and development of retail bankers.
Previous Experience at Heartland Bank and Trust
Justin Brooks has extensive experience at Heartland Bank and Trust Company, having worked in various roles from 2014 to 2020. He served as Retail Lead for one year, followed by a position as Retail Manager for one year. He also worked as a Senior Relationship Banker for two years. His responsibilities included assisting in branch audits, evaluating banker performance, and achieving sales goals.
Experience at Morton Community Bank
Before his tenure at Heartland Bank and Trust, Justin Brooks worked at Morton Community Bank as a Deposit Counselor/Teller from 2011 to 2014. During this three-year period in Macomb, Illinois, he gained valuable experience in customer service and banking operations.
Background in Customer Service at Hy-Vee, Inc.
Justin Brooks began his career at Hy-Vee, Inc., where he worked for six years from 2005 to 2011. He held the position of Customer Service Representative and later served as Health Market Assistant Manager from 2015 to 2016. His experience at Hy-Vee contributed to his skills in customer relationship building and service management.
Education and Expertise in Philosophy
Justin Brooks earned a Bachelor of Arts (B.A.) in Philosophy from Lincoln Christian University, studying from 2006 to 2010. His academic background has provided him with critical thinking skills that he applies in his professional roles, particularly in evaluating performance and facilitating operations in retail banking.