Kayla Krippner
About Kayla Krippner
Kayla Krippner serves as the Assistant Manager at Heartland Bank and Trust Company in Bloomington/Normal, Illinois, a position she has held since 2018. She holds a Bachelor's degree in Sociology from Illinois State University and has prior experience with State Farm in various roles.
Work at Heartland Bank and Trust
Kayla Krippner has served as an Assistant Manager at Heartland Bank and Trust Company since 2018. She operates in the Bloomington/Normal, Illinois area, contributing to the bank's customer service and operational efficiency. In her role, she is responsible for overseeing daily operations, managing staff, and ensuring compliance with banking regulations. Her experience in the financial sector has equipped her with the skills necessary to handle various banking tasks and customer inquiries effectively.
Education and Expertise
Kayla Krippner earned her Bachelor's degree in Sociology from Illinois State University, where she studied from 2005 to 2009. This educational background provides her with a strong understanding of social dynamics and human behavior, which can be beneficial in her role in banking and customer relations. Her academic training complements her professional experience, allowing her to engage effectively with clients and colleagues.
Background in Sales and Customer Service
Before joining Heartland Bank and Trust, Kayla Krippner worked at State Farm ® for six years. She began her career there as a Phone Sales representative from 2012 to 2015, where she developed her sales skills and customer service abilities. Following this role, she transitioned to an Escalation Specialist position from 2015 to 2018, where she managed complex customer issues and ensured satisfactory resolutions. This background has enhanced her problem-solving skills and ability to handle customer inquiries.
Professional Experience Timeline
Kayla Krippner's professional journey includes significant roles that span over a decade. She began her career at State Farm ® in 2012, where she worked for three years in Phone Sales. She then advanced to the role of Escalation Specialist, serving for another three years until 2018. In the same year, she joined Heartland Bank and Trust Company as an Assistant Manager, where she continues to work. Her career reflects a steady progression in the fields of sales, customer service, and banking.