Kimberly Conley
About Kimberly Conley
Kimberly Conley is a Retail Operations Support Specialist at Heartland Bank and Trust Company, where she has worked since 2019. She emphasizes customer service and team development through coaching and feedback.
Current Role at Heartland Bank and Trust
Kimberly Conley serves as a Retail Operations Support Specialist at Heartland Bank and Trust Company, a position she has held since 2019. In this role, she provides individual coaching and constructive feedback to team members, aiming to enhance their performance. She focuses on delivering exceptional customer service by actively listening to customer needs and offering efficient resolutions. Conley emphasizes leading by example with a positive attitude, contributing to a supportive work environment.
Previous Experience at Heartland Bank and Trust
Prior to her current role, Kimberly Conley worked at Heartland Bank and Trust Company as a Retail Manager from 2010 to 2019, accumulating nine years of experience in that position. During her tenure, she developed skills in retail operations and customer service, which have informed her current responsibilities. Her extensive experience in the banking sector has equipped her with a deep understanding of retail management and operational support.
Education and Ongoing Studies
Kimberly Conley has been studying at Illinois Central College since 2019. Her educational pursuits complement her professional experience in retail banking and operations. The knowledge gained from her studies supports her role in providing effective coaching and feedback to her team members.
Coaching and Team Development
In her current position, Kimberly Conley focuses on providing individual coaching and constructive feedback to enhance team performance. She is dedicated to fostering a culture of continuous improvement within her team. Her approach to coaching emphasizes active listening and tailored support, which aims to empower team members in their roles.