Michelle Duncan
About Michelle Duncan
Michelle Duncan serves as the Branch Manager Assistant Vice President at Heartland Bank and Trust Company in Bloomington, Illinois, where she has worked since 2017. With over 19 years of experience in retail banking, she is dedicated to providing excellent customer service and fostering strong relationships with clients.
Work at Heartland Bank and Trust
Michelle Duncan has served as the Branch Manager Assistant Vice President at Heartland Bank and Trust Company since 2017. Based in Bloomington, Illinois, she plays a vital role in the bank's operations and customer service initiatives. Her responsibilities include overseeing branch activities, managing staff, and ensuring that customer needs are met effectively. Duncan's commitment to retail banking has contributed to the bank's reputation in the local community.
Previous Experience at Commerce Bank
Before joining Heartland Bank and Trust, Michelle Duncan worked at Commerce Bank for 16 years, from 2001 to 2017. During her tenure, she held the position of Branch Manager in Lexington, Illinois. In this role, she was responsible for managing branch operations, developing customer relationships, and leading her team to achieve performance goals. Her extensive experience at Commerce Bank laid a strong foundation for her current role.
Education and Expertise
Michelle Duncan earned her Associate's degree from Heartland Community College, where she studied from 1991 to 1993. This educational background has equipped her with the knowledge and skills necessary for a successful career in retail banking. With over 19 years of experience in the industry, she focuses on helping customers achieve their financial goals through personalized service and support.
Background in Retail Banking
With a career spanning over 19 years in retail banking, Michelle Duncan has developed a strong expertise in customer service and relationship management. Her passion for excellent customer service drives her to build deep connections with clients, ensuring their financial needs are met. Prior to her banking career, she worked as an Optician at SEARS OPTICAL from 1993 to 1996, which provided her with valuable experience in customer interaction.