Taylor Irons
About Taylor Irons
Taylor Irons serves as the Customer Service Center Manager at Heartland Bank and Trust Company, a position held since 2022. With a background in finance and customer service, Irons has accumulated diverse experience across various roles in the banking and retail sectors.
Work at Heartland Bank and Trust Company
Taylor Irons currently serves as the Customer Service Center Manager at Heartland Bank and Trust Company. She has held this position since 2022, contributing to the bank's customer service operations for two years. Prior to this role, she worked at Heartland Bank and Trust Company as a Customer Care Lead from 2014 to 2020, where she gained extensive experience in customer service and management.
Previous Experience in Financial Services
Before joining Heartland Bank and Trust Company, Taylor Irons worked at Land of Lincoln Credit Union as a Teller from 2012 to 2013. This role provided her with foundational experience in the financial services industry. Additionally, she returned to Heartland Bank and Trust Company in a different capacity after her time at Land of Lincoln Credit Union.
Education and Expertise
Taylor Irons studied at Illinois State University, where she earned a Bachelor of Arts (B.A.) in Finance from 2016 to 2018. She also attended Heartland Community College, achieving an Associate of Arts (A.A.) in Art/Art Studies, General from 2019 to 2020. Her educational background combines finance and art studies, providing her with a diverse skill set.
Retail Experience
In addition to her financial services background, Taylor Irons has retail experience. She worked at Von Maur as a Retail Sales Associate from 2013 to 2014, where she developed customer service skills in a retail environment. This experience complements her roles in financial services and customer management.
Current Role at Rivian
Taylor Irons is currently employed as a Customer Service Supervisor at Rivian, a position she has held since 2020. This role further enhances her expertise in customer service and management, building on her previous experiences in both retail and financial services.