Steven Charlton
About Steven Charlton
Steven Charlton is a Scrum Master at hedgehog lab in Newcastle upon Tyne, England, known for his data-driven approach and reliability as an Analyst. He has over a decade of experience in digital operations and sales, having previously worked at npower and Orange.
Work at Hedgehog Lab
Steven Charlton has served as a Scrum Master at Hedgehog Lab since 2021. In this role, he is responsible for the proactive monitoring and mitigation of major outages on the company's domestic website. His position requires effective stakeholder management and the application of Agile change methodology, utilizing Azure Dev Ops to facilitate project management and team collaboration. His ability to manage projects from a distance has led to his repeated selection for the Scrum Master role, demonstrating his reliability and trustworthiness among peers.
Previous Experience at npower
Before joining Hedgehog Lab, Steven Charlton worked at npower as a Digital Operations Analyst from 2010 to 2021. During his 11 years in this role, he developed a strong foundation in data analysis and operational efficiency. His experience at npower contributed to his reputation as a reliable analyst, known for his data-driven approach to problem-solving and process improvement.
Early Career at Orange
Steven began his career at Orange, where he worked as a Senior Sales Representative from 2008 to 2010. In this role, he gained valuable experience in customer interaction and sales strategies. His time at Orange laid the groundwork for his future roles in digital operations and project management.
Education and Expertise
Steven Charlton possesses expertise in Agile methodologies and stakeholder management, which he applies in his current role as Scrum Master. His technical skills include the use of Azure Dev Ops for project management. Additionally, he developed a graphical user interface (GUI) to enhance the SAP CRM interface, which improved user interaction and efficiency. His data-driven approach is a key aspect of his professional reputation.