Dana Lyons
About Dana Lyons
Dana Lyons is a Customer Service Representative at Heffernan Insurance Brokers in Walnut Creek, California, with a background in Business Administration and Psychology from the University of Oregon. With over a decade of experience in customer service, she has held various roles in the insurance and real estate industries.
Work at Heffernan Insurance Brokers
Dana Lyons has been employed at Heffernan Insurance Brokers since 2018, serving as a Customer Service Representative. In this role, she is responsible for managing client inquiries and providing support to ensure customer satisfaction. Prior to her current position, she worked as an Assistant Account Manager at the same company from 2016 to 2018. This progression within the organization reflects her commitment to the insurance industry and her ability to handle various responsibilities.
Education and Expertise
Dana Lyons earned a Bachelor of Arts degree in Business Administration and Psychology from the University of Oregon, completing her studies from 2008 to 2012. Her educational background provides her with a strong foundation in both business principles and psychological insights, which are beneficial in her customer service role. Additionally, she attended Bentley School for one year and graduated from Miramonte High School, where she studied from 2004 to 2008.
Background
Dana Lyons has a diverse professional background that includes experience in both the insurance and real estate sectors. She began her career as a Real Estate Sales Assistant at Better Homes & Gardens Mason-McDuffie from 2013 to 2014. Following this, she transitioned to the insurance industry, working as an Account Manager at Gordon Associates Insurance from 2014 to 2017. This transition highlights her adaptability and ability to navigate different industries.
Achievements in Customer Service
With over a decade of experience in customer service roles, Dana Lyons has developed extensive skills in client interaction and support. Her work at Heffernan Insurance Brokers and previous positions have equipped her with the ability to manage customer inquiries effectively. Her experience in various roles within the insurance sector demonstrates her capability to provide quality service and support to clients.